*COVID cases nationwide has impacted all couriers who may at times face sudden unforeseen overwhelm in both their depots and delivery runs. 

This means that both dispatch from the warehouse and delivery to customers can take 1-2 weeks longer than normal. We apologise for this inconvenience and thank you for your patience.  We are doing everything we can to get your orders to you as quickly as possible.

Partial Deliveries:

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically contact our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will be despatched within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 5 business days of your order, please follow up with us (please also check your email spam folder). 

*Please note that the Australian couriers that we use are third party services.  Every effort is made to ensure that delivery is a smooth and stress-free experience however situations can occur that are unfortunately beyond our immediate control. 

In the event that your order is taking a longer than usual time to be delivered (based on the online tracking ETA), please get in touch with us and we will follow up on your behalf. Our shipping charges are for door to door delivery and we are indeed charged these by the third party couriers that we use. If a customer opts to collect from a courier depot (for urgency reasons) rather than wait for delivery, this may be possible on occasion however no partial shipping refund can be offered by Happy Active Kids.

We have gone to great lengths to manage expectations around delivery delays.  We are unable to offer shipping refunds based on delayed delivery of items. If your item is taking longer than usual to arrive, please get in touch with us as we will chase up delivery with the couriers or work to offer replacement cartons if deemed "lost in transit". We will always do everything in our power to resolve courier delays as quickly as possible and do right by our customers.  If items are damaged in transit, we will work speedily to have replacement parts sent out free of charge.  We are not able to offer partial refunds instead of replacements.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage please make note of it when signing for delivery.  If your item(s) do arrived damaged, please email us, along with appropriate photos and we will liaise with suppliers around free replacement parts and process a claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 8 hours are subject to a $25 administration fee, whether or not the order has shipped.  This is because orders are always processed soon after initial receipt, to allow customers to receive their purchased products as quickly as possible. 

Please note that once a preorder is cancelled and refunded, any pricing or discount applied at the initial time of placing the preorder will be voided in the event that a customer wishes to re-place their preorder.  Following the re-placing of a preorder, pricing in place at the time of subsequent preorder will be applied with no exceptions.

Please refer to this page for brand and product specific return/refund details related to your precise purchase. Conditions may vary.

If an order has already been despatched from the warehouse, the customer will be responsible for a 15% restocking fee (of the product value) and payment of all associated shipment charges (for initial delivery freight charges as well as return charges).  Returning the product will be the customer’s responsibility.  Refunds will only be issued once the item has arrived back to the warehouse in a saleable condition (unopened, unassembled and in original packaging).  Refunds will only be issued to the original credit card (or Paypal, Zip or Afterpay account) used when placing the original order.  

For detailed information around specific Plum Play, Springfree Trampoline, Lifespan Kids, Progear and Backyard Discovery products, including warranty, terms and conditions around returns and FAQs please visit this page.

Happy Active Kids is run by an Aussie family.  We're passionate about providing high quality, safe and engaging childrens indoor and outdoor play equipment.

As parents of young children ourselves, we're aware of the challenges involving keeping little ones occupied, active and healthy.  

Kids have endless amounts of energy and enthusiasm, so channelling this into healthy, active, educational and skill building pursuits is always an ongoing challenge.

Competitive prices and top notch customer service is what we pride ourselves in - together with helping families across Australia enjoy the magical moments and memories associated with the equipment that we supply.

If you have any questions about our products, or if would like to check the availability of an item, please use the “Contact Us” page to get in touch.