Lifespan Kids Returns and Exchange Policy
We understand that shopping online can be difficult. We’ve got lots of videos, dimensions and sizing, pictures and detailed features on each product, to help you finalise your decision.
However, if you do happen to change your mind, we provide a 7-day return policy.
For our 7-day return policy, you must agree that:
- The item must be unused and in the same condition you received it, in original packaging
- Product has not been assembled
- Agree that initial freight costs are not refundable
- All money back guarantees are subject to a 15% restocking fee of the sale price to cover the labour costs of picking/repacking the order and returning it to the shelf.
If all conditions are met, contact us within 7 days of your equipment delivery to arrange the return and receive a store credit voucher for an exchange or next purchase.
*Store credit will be in the form of a voucher or gift code to shop at Happy Active Kids.
Returning the product will be the customer’s responsibility, please contact us for address details on where to send it back to in VIC or NSW with the attached ID number so that your return can be identified.
Damaged Or Faulty Goods
If you have discovered that the equipment purchased is damaged, faulty or possesses a major problem upon 7 days of receiving your item, you have the right to ask for a refund, exchange or repair.
Please see Warranty Terms and Conditions in relation to warranty claims.