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PLUM and Lifespan Kids FAQs

Please see below FAQ relating to PLUM and Lifespan brand products :
TRAMPOLINES , SWINGS & CLIMBING FRAMES , PLAYCENTRES, SAND & WATER PLAY as well as GENERAL PLUM AND LIFESPAN KIDS PRODUCT INFORMATION.

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PLUM TRAMPOLINES

Which trampoline should I buy?

There are lots of factors that might influence your choice of trampoline and many different trampolines available that may suit your needs. To determine which trampoline is right for you, we recommend reading our trampoline buying guide which will help you make an informed decision.

Which size trampoline should I buy?

Choosing the right size trampoline for you will most likely involve several factors such as garden size, price and the age of the user. Plum’s trampoline range in size from 4.5ft to 14ft.

For younger children, our junior trampolines are just the right size for beginners bouncing and fit perfectly into smaller garden spaces. For the more adventurous, our larger trampolines are ideal for older children and adults too.

Bear in mind that it is very easy to underestimate the size of the trampoline once assembled, so a good idea is to map out the size with a hosepipe to avoid any surprises. 

Do I need to buy accessories with my trampoline?

A trampoline alone will still be perfect for bouncing, although accessories can help enhance the experience and some can seriously help to protect the trampoline.

A trampoline anchor kit is essential for tying the trampoline down, saving it from blowing away in high winds!

A ladder is very useful for little ones to safely climb on and off their trampoline.

What warranty period do you offer on your trampolines?

The warranty available on our trampolines varies depending on the model and where it is purchased. Please refer to the individual product page for more information.

How old do children have to be to use a trampoline?

The age that a child can bounce depends on the type of trampoline. Smaller trampolines, such as Plum’s Junior Trampolines, are specifically designed for young children to be safe whilst bouncing. They have a lower height frame and shorter springs for a more predictable, softer, bounce. Larger trampolines are mostly suitable from age 6 through to adulthood.

For more information, please refer to the individual product page.

What is the easiest way to fit my trampoline springs?

You will need to put the trampoline mat on with the springs in the mat lined up correctly with the spaces in the frame. The easiest way to do this is to start with the springs at 12 o clock, 6 o clock, 3 o clock and 9 o clock. This distributes the tension in the mat, with less effort required to pull on the springs. Then fill in the gaps, making sure the springs and frame line up.

Use the supplied spring loading tool to pull the spring taut enough to insert it into the frame. We recommend wearing protective gloves and goggles as occasionally springs may ping off.

Help! My enclosure net is too tight.

First, make sure that the door is in the right place - on our Junior and 6ft models, the spaces in the frame are not equal, so if the door is not placed over a gap in the legs the net will be too tight. Place the enclosure loosely over the end of each pole and tug down gradually as you move round the trampoline.

If the enclosure net is still very tight, don’t try to force it, as it may rip. Contact us for technical support.

Where should I position my trampoline?

The trampoline should be on a level, flat surface.

Always place your trampoline on soft grass - never position the trampoline over hard surfaces such as concrete, decking, patio or compacted earth - not only is this much more dangerous if your child should fall, the impact on the trampoline could damage it. This will invalidate your warranty.

Make sure the trampoline is placed away from obstructions such as sheds, outbuildings and trees, with a 2m safety perimeter around it. It’s important to check for hanging obstructions too such as tree branches and washing lines.

How can I preserve the life of my trampoline?

Seen the stories on the news of trampolines flying around? Anchor kits are essential for fixing the trampoline to the ground, especially in high winds.

Aside from this, we recommend that you remove the enclosure or even dismantle the trampoline completely during adverse weather conditions.

Do I need to maintain my trampoline?

Most trampolines get a lot of use, so it’s important to regularly check for any signs of wear, tear and deterioration. Our quick checklist can help know what to look for:

• Holes, tears or sagging in the jumping mat
• Loose stitching or deterioration in the jumping mat
• Bent or broken frame parts
• Signs of rusting on metal parts
• Broken, damaged or missing springs
• Deterioration, holes and sagging on the enclosure net and safety pad

If you notice any of the above, stop using the trampoline until the problem is resolved. Spare parts can be purchased from our website. If your trampoline is still under its warranty, contact us to make a claim.

Are trampolines dangerous?

The dangers of trampolines have been increasingly highlighted in recent years as garden trampolines have become more popular. Trampolines can be dangerous when used incorrectly.

Reduce the risks of trampolining by purchasing a high quality trampoline and by using it correctly. Always have a responsible adult directly supervising.

Why do you say only one user at a time?

Put simply, it’s much more dangerous. Ever tried bouncing on a trampoline with another person? It’s almost impossible to control your movement.

A 2015 RoSPA study confirmed that 60% of all injuries caused from garden trampolines in the UK occur when more than one user is on the trampoline at the same time. The same study concluded that the lighter user is 5 times more likely to be injured.

I need to buy spare parts for my Plum trampoline. Do I have to use authorised spares?

It is important to only use authorised Plum spares.

There are slight differences in the materials, processes and exact sizes used by different manufacturers and trampoline brands. Using a spare part intended for a different brand may not be compatible exactly with your Plum model and could cause damage or failure to your trampoline.

Please note using non-specific Plum parts amounts to modification and will invalidate your Plum manufacturer warranty.

To find spare parts for your Plum trampoline, please contact us with your query.

What tools do I need to assemble my trampoline?

Our trampolines are supplied with all the tools required for home assembly – this may include a spanner, allen key and screwdriver – as well as the spring loading tool. 

Got a well-stocked garage or shed? If you have one, a socket set might help speed up the process, but it’s not necessary.

All of Plum’s trampolines are supplied with assembly instructions developed by our in-house product team of experts.

Here are their top tips for a smooth build:

It’s tempting to rush straight in but laying all of the parts out and reading the instructions (we know..!) really will make the process faster in the long run

Have an extra pair of hands ready to help - some parts of the assembly such as building the frame and the enclosure are much easier with two

You don’t need extra tools for the assembly as we provide the allen keys and hardware but a socket set might be speed up the build

When putting on the springs, start with 12 o clock and 6 o clock intervals, then 9 o clock and 3 o clock, before filling in the gaps. This helps to distribute the tension in the springs evenly, making them easier to fit.

On larger trampolines, adding the springs and jumping mat may cause the frame to curl up. This phenomenom is so common that we’ve given it it’s own name - pringling - because of the shape it makes! Carry on with the building and once the trampoline is fully assembled things should straighten out.

Struggling with the enclosure net? Check the manual closely. On some trampolines the door must be over a gap in the legs or the net won’t fit properly.

Finished assembly? Don’t forget to do a final check to make sure all bolts are tightened and knots are secure before letting the jumping commence.

If you need to dismantle the trampoline for any reason, a rubber mallet may be required to gently knock the frame pieces apart.

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PLUM SWINGS & CLIMBING FRAMES

My poles have splits and cracks. Is this normal?

Our range of round pole swings are made from whole tree trunks trimmed to size. These natural tree trunks are very sensitive to atmospheric changes and moisture content.  Often naturally occurring splits will appear in the poles. In warm sunny weather the wood shrinks, in wet weather it expands. These physical changes cause the cracks.

The overall thickness of the poles mean that the strength of the beam is very rarely affected by these cracks.

For more information, learn about our wood. If you are still worried, please contact our technical team with photographs of the cracks and they will be happy to take a look.

There is green staining on my swing. Is this normal?

Our round pole swing sets are made from whole tree trunks which are stripped of bark, trimmed to size and pressure treated to ensure their longevity.

The green substance on the wooden pole, which can be mistaken for mould, is actually a chemical reaction between the wood sap and the chemical used in the pressure treatment.

It is completely harmless and we like to think it adds to the natural charm.

For more information, get in touch.

How can I maintain my swing set?

Take good care of your swing set and it could last a very long time!

Round pole swings require little maintenance due to their natural properties. Use a soft brush to remove dirt from the play centre, and wipe metal parts and swing seats and slides with a damp cloth and light detergent.

The wood on the swing set was pressure treated with a chemical on production to inhibit rot and infestation.

At the end of each season, treat the swing set with a water based stain for use on children’s play equipment to ensure longevity.  

There is movement and creaking in my swing set. What should I do?

A certain amount of lateral movement is normal and not dangerous. Because the wooden poles increase in size when wet, they are intentionally not a tight fit into the brackets, particularly when dry. You may notice that the lateral movement is reduced when the wood is swollen after heavy rain, as the expansion will close the gap within the brackets.

If the movement is excessive, take the two top bolts out of the brackets at either side of the top beam; do not take the bolts out of the legs. Push both A-frame legs inwards as much as possible to tighten up the frame. Then replace the top bolts through the brackets into the top beam. This will reduce the movement and creaking of the frame, however there should always be slight movement in the frame due to the expansion and contraction of the wood.

We would advise periodic checking of the tightness of the bolts in the green brackets securing the top beam and legs. If these are tight and the legs are securely attached to the ground stakes then your play centre is safe to use.

Can I change the accessories on my round pole swing set?

The majority of accessories used on our round pole swings are attached to the swing hangers using a carabiner clip; therefore they should be easy to switch. The metal swing hangers encircle the top beam and therefore they can be moved to fit accessories when it is safe to do so.

You will need to ensure there is adequate space on the beam for the accessories that you intend to fit. Our spacing guide provides more guidance on this.

Do I need to anchor and concrete my swing set into the ground?

If your product is supplied with ground anchors, you must use these to concrete the equipment into the ground. This is to provide additional stability to the product for your child’s safety.

Concreting your product into the ground is an essential part of the toy assembly and not doing so is likely to invalidate your warranty.

 

How much space do I need for my swing?

For individual product dimensions please refer to the webpage for the specific product.

In addition to the dimensions stated, we always recommend a two meter safety perimeter around the whole of the product.

The safety perimeter should be free from obstructions such as fences, garden furniture and buildings as well as hanging obstructions such as tree branches and washing lines.

Which swing set should I buy?

There are a number of points to consider when purchasing a swing set. It can be a big ticket item, so it's important to consider all factors before buying.

Some of the more common factors before purchasing a swing include space, material, budget, age of children, number of users and the play features.

Can I get spare parts for my swing?

If your swing set is still under its warranty, please fill out our warranty claim form to obtain replacement parts.

Some items such as swing hangers and bolts are available to purchase from us directly. Please contact us to find out more.

What warranty do I get on my swing set?

The warranty available on our swings varies depending on the model and where it is purchased. Please refer to the individual product page for more information.

How do I anchor my product in?

We get asked this a lot but it’s not as complicated as it sounds!

Take a look at our step-by-step guide or watch our video for more help and guidance.

Why can't I get my brackets to fit?

Our round pole timber is a fabulous natural product - we pick it for its strong and durable properties. The round pole timber is very sensitive to changes in the environment and tends to absorb moisture.

Most commonly the brackets may be too tight if the wood is wet - the poles can expand quite a bit when wet - and so you may need to wait until they have dried out. Leave them outside in the sun and this shouldn’t take too long.

If you are still having trouble, please contact us for technical support.

What can I do to maintain my play centre?

Take good care of your play centre and it could last a very long time!

Use a soft brush to remove dirt from the play centre, and wipe metal parts and swing seats and slides with a damp cloth and light detergent. Use a soft brush to remove dirt from fabrics.

The wood on the swing set was pressure treated with a chemical on production to inhibit rot and infestation.

At the end of each season, treat the swing set with a water based stain for use on children’s play equipment to ensure longevity.  

During the winter, remove any fabrics and store in a sheltered, dry place.

The wood on my play centre has splits. Is it safe to use?

Many Plum wooden play centres and swing sets are constructed using dimensional timber, sometimes referred to as square cut wood. 

Dimensional wood reacts to atmospheric changes by shrinking and expanding and occasionally splits and cracks may appear in the timber. In most cases these are completely harmless and will not affect the strength or integrity of the overall play centre.

For more information, learn about our wood. If you are still worried, please contact our technical team with photographs of the cracks and they will be happy to take a look.

Can I buy replacement fabric?

We usually stock replacement fabric sets for products in our current range. 

Although we try to keep replacement fabric for past products, unfortunately this isn't always possible. If you can’t see your product here, please contact us and we may be able to help.

Can I buy spare accessories?

We stock a range of accessories for those that like to mix it up!

Most of our accessories use a carabiner clip fastening and so can be replaced easily. However it is important that the accessories are spaced correctly. On our dimensional wood range of timber play centres and swings, the swing hangers are drilled through the beam and cannot be moved, which may limit the number of compatible accessories.

What happens if I need to replace a wooden part?

If your play centre is under its warranty, please fill out our warranty claim form to obtain the replacement parts.

Some items such as swing hangers are available to purchase from us directly. Please contact us to find out more. 

Can I get spare parts for my swing?

If your swing set is still under its warranty, please contact our customer service team or fill out our warranty claim form, to obtain the replacement parts. 

Some items such as swing hangers and bolts are available to purchase from us directly. Please contact us to find out more.

Can I adjust the height of my swings?

If your swing set is supplied with height adjustable swings, the rope length can be adjusted. Please refer to the individual product page for more information. 

If your swing seats are not height adjustable, height adjustable swings can be purchased from our website. 

Where should I put my play centre?

When planning where to put your play centre, make sure you measure carefully and don’t forget to include the 2m safety perimeter – this must be free from obstructions such as buildings, fences, trees and washing lines.

The play centre must be placed on suitable ground such as grass or play bark and never on a hard surface.

If your play centre is supplied with ground anchors, these must be concreted in before the play centre is used. This is to ensure the stability of the toy and to ensure your child’s safety.

Please note that placing your play centre on a hard standing and not anchoring it in will invalidate your warranty.

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PLUM SAND & WATER PLAY

Why isn’t my sand pit cover a tight fit?

Safety is our first priority and all of our toys are manufactured to meet the strict regulations set down in the EN71 Toy Safety Standard.  This standard has recently been revised to reduce the chance of a child getting trapped under a sand pit cover (or similar item) and suffocating. The regulation now requires that the sand pit cover is removable with a force of less than 50N which is why the cover you have been supplied is not a tight fit. 

We’re working on a new cover design that takes this into account.

Where can I buy a replacement sand pit cover?

Some replacement covers are available to purchase - please contact us.

If you can't find a cover to fit the model of your sand pit, get in touch.

Where can I buy a replacement sand pit liner?

Unfortunately our sand pit liners are not currently available to purchase online. If you require a replacement liner, please contact us.

How much sand do I need to buy to fill my sand pit?

To find out how much sand you need, please refer to the specific product page. We have included two weights; the lower to fill the sand pit half full and the higher to fill it completely.

Please note that we always recommend using washed play sand safe for use in children’s sand pits.

My sand pit has a fabric liner, but I was expecting a solid base. Why is this?

For ease of use most of our sandpits are supplied with a fabric liner base rather than a solid base. This is to ensure easier transportation around the garden, smaller storage space for winter seasons and ease of changing sand for hygiene purposes. 

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GENERAL PLUM PRODUCT INFORMATION

Do you offer a build service?

Currently we don't offer this, but we're working on it! Please check back later for more information.

I’m missing assembly instructions. Can I get a copy online?

Search our online instructions portal with your product code or product name to find the most up-to-date manual.

Can’t find the instructions you’re looking for? Get in touch.

What warranty do I get?

The warranty available on our toys varies depending on the model and where it is purchased. For specific warranty information, please refer to the individual product page.

How long will it take to build my toy?

Using our experience we've given all of our toys an approximate build time; please refer to the individual product pages to find these.

All of our construction times are approximate and are based on the assumption that the builder is reasonably competent in flat pack! We would always recommend allowing a little more time than stated.

If you are building before Christmas or a Birthday, please take into account the small possibility of complications and check that all components have been supplied with time for us to send replacements, in the unlikely event that anything is missing.

Do I need to use any tools?

We try to include all of the tools necessary to build our products, but occasionally additional equipment may be required. There are also some tools you may have in your shed or garage that will speed up the building process!

For more information please contact us.

Can I buy Plum products for my pub or garden centre?

Unless otherwise stated, our products are tested to meet the safety standard for domestic use only. We are currently not able to supply our large play centres, swing sets and trampolines for use in public spaces or commercial settings.

How can I be sure that your products are ethically manufactured?

Plum is committed to ethical and sustainable manufacturing and takes the following steps to ensure this:

• The wood for Plum swing sets and climbing frames is sourced from European Pine or Chinese Fir.

• In both cases the wood is FSC certified.

• All factories which supply Plum Products are audited ethically and systematically to ensure conformance with Quality Assurance system requirements.

• In some cases for larger suppliers the factory is also third party audited or is registered with Sedex which is an ethical conformance programme.

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LIFESPAN KIDS PRODUCT INFORMATION, RETURNS/EXCHANGE POLICY AND WARRANTY AND REPAIRS 

Returns Or Exchange Policy

7 Day Satisfaction Guarantee

We understand that shopping online can be difficult. We’ve got lots of videos, dimensions and sizing, pictures and detailed features on each product, to help you finalise your decision.
However, if you do happen to change your mind, we provide a 7-day return policy.

For our 7-day return policy, you must agree that:

  • 1.The item must be unused and in the same condition you received it, in original packaging
  • 2.Product has not been assembled
  • 3.Agree that initial freight costs are not refundable
  • 4.All money back guarantees are subject to a 15% restocking fee of the sale price to cover the labour costs of picking/repacking the order and returning it to the shelf.

If all conditions are met, contact us within 7 days of your equipment delivery to arrange the return and receive a store credit voucher for an exchange or next purchase.

*Store credit will be in the form of a voucher or gift code to shop.
Returning the product will be the customer’s responsibility, please contact us at info@happyactivekids.com.au for more details around this process.

Damaged Or Faulty Goods

If you have discovered that the equipment purchased is damaged, faulty or possesses a major problem upon 7 days of receiving your item, you have the right to ask for a refund, exchange or repair.

LIFESPAN KIDS Warranty & Repairs

All Lifespan Kids products go through vigorous quality control and assurance testing to ensure that we bring high quality products that will last the distance. However in the rare occasion, if faults do happen, we’ve got excellent after-sales service with parts and technicians that will get your equipment up and running again.

If you have a faulty or damaged product, please email through to info@happyactivekids.com.au with supporting pictures, your order number and basic details. Our team are quick and will normally replies within one business day.

Warranty Policy

Our warranty only applies to the original purchaser and is strictly not transferable. If the serial number is removed, altered or defaced, the warranty is void. All warrantees commence on the date of purchase.

Call Outs

Our warranty period only covers parts replacement and does not include call-outs which will be separately charged. Please note that in some areas, call outs may not be available. Additional labour charges may apply for any additional work performed on-site.

Warranty Terms and Conditions

*Our terms and conditions laid out does not limit any statutory rights which may be available to the Australian consumer in respect of the product, including those under the Australian Consumer Law.

  • All warrantees provided are conditional upon family domestic use of the product
  • All warrantees apply to the original purchaser from where the purchase was made from official Lifespan Dealerships only; they are strictly not transferable.
  • All warrantees commence on the date of purchase
  • Our guarantee against rust on the frame causing damage will only cover natural rust build up in cases of manufacturer fault. Any external damages to the structure causing chipping of the galvanising paint or any non-manufacturer fault will not be covered by this specific warranty.
  • Failure to service the equipment in accordance with the user manual’s specifications and recommendations will void your warranty. For example, any rust spots on steel frames need to be properly extracted via wire brushes and protected with galvanized paint to prevent further corrosion. Timber components exposed to harsh weathering will need to be re-coated & re-sealed with appropriate lacquer and/or water-based sealant to preserve the wood rot/insect damage warranty.
  • All warrantees covering rust causing failure, does not cover products situated at excessively high-moisture or high-salt water content areas. This includes sea-side or if the products are in direct exposure to salt water elements.
  • Timber surface cracks are normal and will affect the structural integrity of your product. This is not considered a fault under warranty.
  • Our warranty against wood rot and insect damage does not cover termite damage & infestation.
  • Any modifications made to the equipment will void the warranty. This does not include maintenance, anchoring (using anchor units provided) or replacing damaged parts with Lifespan model parts.
  • Only fittings and accessories provided by Lifespan should be used with Lifespan products or your warranty may be invalidated.
  • Our warranty does not apply to ordinary wear & tear of the product.
  • Liability is limited to the faulty part, which will be repaired or replaced at our discretion.
  • The Warranty only applies to purchases made in Australia, and the item must be kept in Australia.
  • The Warranty will be void if the product’s fault arises from abuse, incorrect installation, inappropriate usage, weather related damage or Acts of god.
  • Having the product assembled by a professional assembler will not extend the warranty term.
  • Damage resulting from:- Transportation (excludes transit damage when dispatched from an authorised Lifespan Fitness seller)
    - Abuse, misuse, excessive use, failure to follow instructions, improper or abnormal usage;
    - Alteration, modification, defective installation;
    - Unauthorised repairs, alterations or modifications from an unauthorised third party.
    - Animals or Pests;
  • Consumable or Expendable parts such as paint and finish is not covered under warranty, and is considered ordinary wear & tear.

Nothing in this warranty policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the ACL, the following notice applies to you:

"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

Warranty Period Details

Lifespan provides full minimum 12 months warranty coverage on all new products sold, excluding the Little Builder 2 Play Set.

Exclusive Warranties or Extended warranties may apply a longer warranty period for different types of products. Please refer to below table.

Warranty Terms – Lifespan Kids 2016 to 2019 Range

Product Name Parts Covered/Condition Length
HyperJump / HyperJump Plus / HyperJump 2 / HyperJump 3 / HyperJump R Spring Trampoline Rust on the frame causing failure 10 years
Protection against warping 10 years
Jumping Mat 2 years
Other Parts 12 Months
HyperJump / HyperJump Plus / HyperJump 2 / HyperJump 3 Springless Trampoline Rust on the frame causing failure 10 years
Protection against warping 10 years
Jumping Mat 1 year
Other Parts 12 Months
Junior 7ft Trampoline (Hoppy) Rust on the frame causing failure 5 years
Protection against warping 5 years
Other Parts 12 Months
S-Series Spring Trampoline Rust on the frame causing failure 10 years
Protection against warping 10 years
Jumping Mat 2 years
Other Parts 12 Months
S-Series Springless Trampoline Rust on the frame causing failure 5 years
Protection against warping 5 years
Other Parts 12 Months
Classic Trampoline Protection against warping 5 years
Other Parts 12 Months
Junior 40" Mini Trampolines (Lil Hopper Series) Parts Replacement Warranty against manufacturing defects 12 months
Trampoline Accessories Parts Replacement Warranty against manufacturing defects 12 months
Trampoline Replacement Parts Parts Replacement Warranty against manufacturing defects 3 months
Inflatable Castles (BounceFort Series, Slide & Splash Series) Parts Replacement Warranty against manufacturing defects 12 months
Metal See Saws (Twirl/Bubble) Parts Replacement Warranty against manufacturing defects 12 months
Timber See Saws (Rocka) Wood rot and insect damage causing failure 12 months
Timber Open Sandpits & Canopy Sandpits Wood rot and insect damage causing failure 12 months
Sandpit Timber Hard Covers Wood rot and insect damage causing failure 12 months
Plastic Sandpit Toys (Little Builder Playsets) Parts Replacement Warranty against manufacturing defects 3 months
Tubelox Build & Play Sets Parts Replacement Warranty against manufacturing defects 12 months
Metal Swing Sets Parts Replacement Warranty against manufacturing defects 12 months
Timber Round Pole Swing Sets NZ Pine (Wesley, Monash, Amber & Emerald Series) Wood rot and insect damage causing failure 5 years
Parts Replacement Warranty against manufacturing defects 12 months
Timber Dimensional Swing Sets NZ Pine (Oakley, Forde, Holt & Deakin Series) Wood rot and insect damage causing failure 5 years
Parts Replacement Warranty against manufacturing defects 12 months
Timber Cubby Houses Wood rot and insect damage causing failure 12 months
Fir Timber Play Centers (Hawke) Wood rot and insect damage causing failure 12 months
Swing Attachments / Accessories Parts Replacement Warranty against manufacturing defects 12 months
Indoor Play Tents / Teepees Parts Replacement Warranty against manufacturing defects 12 months
Lil'Monkey Climbers Series Parts Replacement Warranty against manufacturing defects 12 months
Indoor / Outdoor Play Kitchens Parts Replacement Warranty against manufacturing defects 12 months
Plastic Toddler Cubby Houses (Wombat/Wombat Plus) Parts Replacement Warranty against manufacturing defects 12 months
Freestanding Slides (Sunshine, Jumbo or Slippery Slide) Parts Replacement Warranty against manufacturing defects 12 months
Timber Monkey Bars (Amazon Series) Wood rot and insect damage causing failure 12 months
Timber Furniture & Games Wood rot and insect damage causing failure 12 months
Wendi Play Center Series Wood rot and insect damage causing failure 12 months
BYD Play Center & Cubby House Series Wood rot and insect damage causing failure 3 years
Parts Replacement 12 months
Woomera Flying Fox Parts Replacement 12 months
Swing Accesories Parts Replacement 12 months
Kids Bikes Fork and frame 5 years
Other Parts 12 months
Swing Raskullz/Krash Kids Helmets 12 months
Outdoor Play Mat 12 months

For more information about warranties, email us at info@happyactivekids.com.au for more details.

ABOUT LIFESPAN KIDS WOOD PRODUCTS:

Fir

Fir is a fast growing, light weight, naturally decay and insect resistance timber that makes it great for outdoor furniture & products. It’s extremely versatile, can be cut and sawn into different wood profiles, making it perfect for all equipment from a small sand-pit to a large cubby house.

You’ll find Fir on our popular Large Sandpit, Cooper Climb and Slide or Warrigal Cubby House.

New Zealand Pine

Our dimensional square cut or round pole equipment is built from New Zealand Pine, which is extremely adaptable to our Aussie climate. New Zealand Pine Timbers have an extremely long life, and are kiln dried to prolong the life and strength of the wood. All New Zealand Pine timbers pieces are subject to ACQ Treatment to protect against wood decay and insect damage. This timber is extremely hard and durable, making it perfect for large structural frames such as a swing set frame, or monkey bar frame.

You’ll find New Zealand Pine on our dimensional swing sets such as the Forde 2, and on our best-selling Amazon Monkey Bars.

Cedar

A type of softwood, cedar has a low shrinkage factor in comparison to other timbers, this means that cedar has high levels of resistance to warping, twisting and checking. With its signature warm red look, cedar wood is an excellent thermal conductor, making it ideal to keep cool in the summer and cosy in the winter. These properties make cedar, without a doubt, a great choice for our play centers and cubby houses.

Cedar is found on our BYD Play center range, such as the Monticello or Prestige Play Centers.

American Southern Pine

Southern Pine has the highest density of all common timbers and is valued for its strength and load bearing ability. All timber used in our kids’ equipment is properly treated to protect it from insects, rot, and the harsh Aussie climate. Southern Pine is prized amongst timber species as one of the most receptive to the types of treatments we use to keep our timber safer for your kids. At Lifespan Kids we’re conscious of our environmental footprint, and we’re proud to use sustainable timber in our products. As a fast growing timber Southern Pine is highly sustainable, widely available and is sourced responsibly.

The strength of Southern Pine makes it the ideal material for use in our Monkey Bars.

Sustainable Timber

Lifespan Kids believes in protecting the environment for the future generations, by sourcing from sustainable timber sources.

Look for the Sourced from Sustainable Forests badge on our products and support for the fight for renewable forests.

Timber Treatment

High Temperature Treatment & Stained Timber

For most of our products built with Fir, our timber is high temperature treated and stained with an all-purpose water-based coating for water resistance, UV-Protection, and just gives it a great colour and timber look. We recommend painting over a protective surface or stain over time to help pro-long the protective layer.

Our warranty will only cover regular insect damage and will not cover damage caused by termite infestation.

ACQ Treatment

Alkaline Copper Quaternary (ACQ) is a water based wood preservative method, used to protect our products against decay, rot and insect attack, without the use of arsenic and chromium. This helps ensure that the timber used in your children’s play sets, will last much longer than normal untreated timber, whilst still maintaining that earthy green look.

Certain products have ACQ Treatment, please look for the ACQ logo in the product features if you are after ACQ treatment

Why ACQ?

Alkaline Copper Quaternary (ACQ) is one of the safest forms of wood treatment available today. In comparison the alternative; Chromated Copper Arsenate (CCA) contains the toxic compound arsenic and is the cheaper option. CCA treated timber can leak arsenic which, although harmless in small quantities can quickly add up and is not the preferred option especially for equipment designed for kids. ACQ is completely arsenic free and provides the benefits of stained wood, while remaining completely safe for children.

Additionally, ACQ is a greener preservative and a more sustainable option. Meaning that there is less waste and overall environmental damage from this process.

Timber Checks/Cracks

While natural timber products are extremely sturdy and durable, timber products are organic and can be influenced by its surroundings. This means that temperature changes and moisture levels changes can be cause natural splits and checks in the timber as it shrinks and dries over time.

What causes wood to shrink & how does it affect quality?

All woods are hygroscopic, that is, it will absorb or discharge moisture to attain equilibrium with the surrounding atmosphere. Typically, in the Australian climate, it is common to experience a loss of moisture. The loss of moisture content from the wood, results in the shrinkage of wood due to the loss of water. This can be interpreted by some that it weakens the overall quality of wood. However, in reality, the opposite occurs. In fact, seasoned timber (dried timber) contains properties that make it superior to wet timber. Listed below are some of the advantages:

  • StrengthThe drying of timber results in increased strength, bending strength and stiffness
  • HardnessAs the plant cells become more compressed, it results in a structure that is harder and more resistant to bumps and other damage.
  • WeightThe decreased water content considerable reduces the weight of timber

How long does it take for timber to dry?

Most of our timber pieces are kiln-dried to speed up this process before we pack and ship out our products to you. However, dried timber will still retain a small % of moisture and will continue to dry when being built and used. Timber dries from the outside to the centre, this is a lengthy process which can take up to 6 years to reach its equilibrium moisture content (EMC).

What causes wood cracks?

When our timber is first sourced from New Zealand and other sources around the world, much like the human body, it is composed of a considerable amount of water, this can range anywhere from 40% to 400% of the log, in other words some timber logs can hold up to 4 times its weight in water! During this manufacturing process the timber is further air dried, stained and treated to ensure that our swing sets are safe and secure for creating our play sets. However, whilst this process drastically reduces the water content of our timber, it is not completely removed.

As a result, the wood drying process continues well after being installed in your backyard. The drying process generally results in the shrinkage of wood, as the wood shrinks, checks may begin to form in the exterior of the timber. This is recognised and accounted for by timber framers and engineers as a process which doesn’t compromise the integrity of the wood.

Is this unsafe?

Lifespan Kids is all about providing safe equipment for children to use. We understand it can be a cause for concern for the quality of timber, however, we assure all customers that all products have set tolerances so that the structural integrity is not compromised when natural occurrences such as timber cracks takes place. We do this by sourcing the correct diameter and size timber pieces to allow for any eventual timber drying cracks.

 

When should wood cracks be a concern?

Most of the wood splits will never become large enough to affect the reliability and strength of our products, however, there can be rare cases where splits can occur. This happens when a crack develops past the halfway point from the timber, splitting it into two separate pieces.

Feel free to contact us with detailed pictures of your product so we can assess and ensure that your playground remains safe.

Maintenance

Timber products will require care and maintenance as it weathers over time. We recommend to:

Check

Check over the product every season.

Sand

Sand away any sharp points or splinters.

Protect

Coat or Re-coat the timber with an appropriate layer of surface protection such as a stain or paint finish.

Follow

Follow the recommendations provided in the instruction manual.

For any other questions, please contact us at info@happyactivekids.com.au.