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Plum Play Trampoline FAQs.

Which trampoline should I buy?

There are lots of factors that might influence your choice of trampoline and many different trampolines available that may suit your needs. To determine which trampoline is right for you, we recommend reading our trampoline buying guide which will help you make an informed decision.

Which size trampoline should I buy?

Choosing the right size trampoline for you will most likely involve several factors such as garden size, price and the age of the user. Plum’s trampoline range in size from 4.5ft to 14ft.

For younger children, our junior trampolines are just the right size for beginners bouncing and fit perfectly into smaller garden spaces. For the more adventurous, our larger trampolines are ideal for older children and adults too.

Bear in mind that it is very easy to underestimate the size of the trampoline once assembled, so a good idea is to map out the size with a hosepipe to avoid any surprises. 

Do I need to buy accessories with my trampoline?

A trampoline alone will still be perfect for bouncing, although accessories can help enhance the experience and some can seriously help to protect the trampoline.

A trampoline anchor kit is essential for tying the trampoline down, saving it from blowing away in high winds!

A ladder is very useful for little ones to safely climb on and off their trampoline.

What warranty period do you offer on your trampolines?

The warranty available on our trampolines varies depending on the model and where it is purchased. Please refer to the individual product page for more information.

How old do children have to be to use a trampoline?

The age that a child can bounce depends on the type of trampoline. Smaller trampolines, such as Plum’s Junior Trampolines, are specifically designed for young children to be safe whilst bouncing. They have a lower height frame and shorter springs for a more predictable, softer, bounce. Larger trampolines are mostly suitable from age 6 through to adulthood.

For more information, please refer to the individual product page.

What is the easiest way to fit my trampoline springs?

You will need to put the trampoline mat on with the springs in the mat lined up correctly with the spaces in the frame. The easiest way to do this is to start with the springs at 12 o clock, 6 o clock, 3 o clock and 9 o clock. This distributes the tension in the mat, with less effort required to pull on the springs. Then fill in the gaps, making sure the springs and frame line up.

Use the supplied spring loading tool to pull the spring taut enough to insert it into the frame. We recommend wearing protective gloves and goggles as occasionally springs may ping off.

Help! My enclosure net is too tight.

First, make sure that the door is in the right place - on our Junior and 6ft models, the spaces in the frame are not equal, so if the door is not placed over a gap in the legs the net will be too tight. Place the enclosure loosely over the end of each pole and tug down gradually as you move round the trampoline.

If the enclosure net is still very tight, don’t try to force it, as it may rip. Contact us for technical support.

Where should I position my trampoline?

The trampoline should be on a level, flat surface.

Always place your trampoline on soft grass - never position the trampoline over hard surfaces such as concrete, decking, patio or compacted earth - not only is this much more dangerous if your child should fall, the impact on the trampoline could damage it. This will invalidate your warranty.

Make sure the trampoline is placed away from obstructions such as sheds, outbuildings and trees, with a 2m safety perimeter around it. It’s important to check for hanging obstructions too such as tree branches and washing lines.

How can I preserve the life of my trampoline?

Seen the stories on the news of trampolines flying around? Anchor kits are essential for fixing the trampoline to the ground, especially in high winds.

Aside from this, we recommend that you remove the enclosure or even dismantle the trampoline completely during adverse weather conditions.

Do I need to maintain my trampoline?

Most trampolines get a lot of use, so it’s important to regularly check for any signs of wear, tear and deterioration. Our quick checklist can help know what to look for:

• Holes, tears or sagging in the jumping mat
• Loose stitching or deterioration in the jumping mat
• Bent or broken frame parts
• Signs of rusting on metal parts
• Broken, damaged or missing springs
• Deterioration, holes and sagging on the enclosure net and safety pad

If you notice any of the above, stop using the trampoline until the problem is resolved. Spare parts can be purchased from our website. If your trampoline is still under its warranty, contact us to make a claim.

Are trampolines dangerous?

The dangers of trampolines have been increasingly highlighted in recent years as garden trampolines have become more popular. Trampolines can be dangerous when used incorrectly.

Reduce the risks of trampolining by purchasing a high quality trampoline and by using it correctly. Always have a responsible adult directly supervising.

Why do you say only one user at a time?

Put simply, it’s much more dangerous. Ever tried bouncing on a trampoline with another person? It’s almost impossible to control your movement.

A 2015 RoSPA study confirmed that 60% of all injuries caused from garden trampolines in the UK occur when more than one user is on the trampoline at the same time. The same study concluded that the lighter user is 5 times more likely to be injured.

I need to buy spare parts for my Plum trampoline. Do I have to use authorised spares?

It is important to only use authorised Plum spares.

There are slight differences in the materials, processes and exact sizes used by different manufacturers and trampoline brands. Using a spare part intended for a different brand may not be compatible exactly with your Plum model and could cause damage or failure to your trampoline.

Please note using non-specific Plum parts amounts to modification and will invalidate your Plum manufacturer warranty.

To find spare parts for your Plum trampoline, please contact us with your query.

What tools do I need to assemble my trampoline?

Our trampolines are supplied with all the tools required for home assembly – this may include a spanner, allen key and screwdriver – as well as the spring loading tool. 

Got a well-stocked garage or shed? If you have one, a socket set might help speed up the process, but it’s not necessary.

All of Plum’s trampolines are supplied with assembly instructions developed by our in-house product team of experts.

Here are their top tips for a smooth build:

It’s tempting to rush straight in but laying all of the parts out and reading the instructions (we know..!) really will make the process faster in the long run

Have an extra pair of hands ready to help - some parts of the assembly such as building the frame and the enclosure are much easier with two

You don’t need extra tools for the assembly as we provide the allen keys and hardware but a socket set might be speed up the build

When putting on the springs, start with 12 o clock and 6 o clock intervals, then 9 o clock and 3 o clock, before filling in the gaps. This helps to distribute the tension in the springs evenly, making them easier to fit.

On larger trampolines, adding the springs and jumping mat may cause the frame to curl up. This phenomenom is so common that we’ve given it it’s own name - pringling - because of the shape it makes! Carry on with the building and once the trampoline is fully assembled things should straighten out.

Struggling with the enclosure net? Check the manual closely. On some trampolines the door must be over a gap in the legs or the net won’t fit properly.

Finished assembly? Don’t forget to do a final check to make sure all bolts are tightened and knots are secure before letting the jumping commence.

If you need to dismantle the trampoline for any reason, a rubber mallet may be required to gently knock the frame pieces apart.

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