Progear Bikes Warranty and Repairs

WHAT DO I DO IF I HAVE A FAULTY PRODUCT?

If you’ve got any warranty issues, the quickest and easiest way is to get it resolved is to send an email to info@happyactivekids.com.au with a description of the issue and photos of the affected part.

WARRANTY TERMS & CONDITIONS

This warranty applies only to the original owner of a Progear bicycle and is not transferable to subsequent owners. Consumable parts (including grips, tubes, tyres, cables, brake pads, saddle coverings, chain, spokes, cassettes, derailleur hangers and chain rings) are not covered by the warranty. The warranty does not cover any commercial use of the product. The warranty only covers riders under and up to 110kg. Lifetime warranty on frame and fork is for the lifetime of the product, which is 10 years unless specified. The warranty does not cover paint damage, rust, corrosion, any modification made to the bicycle, normal wear and tear, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible with the bicycle as sold and costs of installation, assembly and disassembly. The warranty does not apply to damage or failure due to accident, abuse, misuse, neglect or theft. Costs such as assembly, transport etc. are not covered by the warranty. Warranty does not cover damages or issues caused by jumps or stunting on all bikes (Jinx/Hustle exempted).